Yahoo! to Start Providing Customer Support in Arabic, Turkish & 7 More Languages Via IBM Cairo Center

30 Jun, 2010

Yahoo! announced today that it will start running its customer base operation for 9 languages via IBM service delivery center in Cairo, Egypt.

These languages are: Arabic Spanish, German, French, Italian, Turkish, Polish, Romanian, and Russian.

After Yahoo’s acquisition of Maktoob late last year there was fear many employees would be laid off and that the development center would be relocated outside the region.

Since the acquisition insiders have informed us that 60 employees have been fired while Maktoob development center remains in Amman, Jordan. Yahoo’s decision to bring the customer support operation of these languages to Egypt will certainly provide jobs for the region although our hope is to see them hire more engineering jobs. Ideally, we want Yahoo to open an R&D center somewhere in the region which would help develop more technical human capital.

This announcement also could suggest that Yahoo may soon launch Arabic versions of their websites and apps especially since Yahoo! has shut down around 27 Maktoob owned sites. Some of these were duplicates to those from Yahoo(USA). Yahoo has emphasized Yahoo brand and logo over the Maktoob brand.

On events that Yahoo sponsored the brand name “Yahoo Middle East” was used. On Maktoob’s website the word Yahoo! is  much larger than the word Maktoob, indicating emphasis.

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  1. Mohammad Abdelaziz  |  July 12th, 2010 at 10:07 AM #

    I hope to see R&D center for Yahoo soon in Egypt

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