Breaking: Linkedin Restores Service to Syrian Users, Says a Human error!
Update1 &2: end of the post.
After ArabCrunch broke the news that linkedin kicking off Syrian users, which caused an outrage among Arab internet users. Kay Luo LinkedIn Sr. Director of Corporate Communications said that the block was made by a human error, and it will be resorted shortly .
In an Email to ArabCrunch she said:
“I hope this email reaches you. I am very sorry that we mistakenly restricted accounts in Syria. This was brought to the attention today and it should be resolved by tomorrow. The issue was a human error that resulted in over compliance to export controls.
I just located your mobile number: —————– Do you mind if I call you? I would like to personally apologize on behalf of LinkedIn.”
She just called me and told me her apologies, she also said she is looking forward to visit Syria and only allowed me to say that some changes made to Linkedin site that resulted in this block, but she was not able to comment on any specification of the law.
However software download will remain blocked like the Linkedin Outlook add-on. I have agreed with her to send her an email asking her to investigate the story and tell me if the US Law against Syria also prohibit software downloads.
@ArabCrunch Thx for tweeting this. Sounds like a problem on our side, am looking into the situation right now, will update you soon.
Jillian York blogger at The Huffington Post and Middle East and North Africa author for Global Voices Online, also got similar email from her and was posted on The Huffington Post a comment on ArabCrunch story and Global Voices Online.
Whether a Human error or an intentional move, it is a good step by Linkedin to respond quickly to this matter and solve it, and I actually thank Luo for fixing this mater and calling us to apologies, and I will also wait for her response regarding my other questions.
US companies should know that blocking certain Arab users might result in an online campaign to be launched against them by angry bloggers at a Global scale.
I would like also to thank Jillian for her efforts who also mentioned ArabCrunch on The Huffington Post .
Update: I forgot to add to the last post: the tweet of Rias A. Sherzad cofounder of Salam Business Club (SALAMBC ) the professional social network that targets business people from in the Arab, Asian, and Muslim world, who said we don’t ban.
you can ind ArabCrunch Linkedin group here.
Update 2: In response to ArabCrunch email regarding Google’s blocking download to all its product and any access to code.google.com , Joanne Kubba, Google Middle East and North Africa, Global Communications and Public Affairs Manager. Said “I am going to look into this for you as I am not aware of what is happening on our product situation in Syria – I will be forwarding to the product team in London and Zurich and will hopefully know more by tomorrow.”